Regarding the computer systems, for our purposes of drafting your FDD, we need to know what it is and how it functions. For example, does it do inventory control, scheduling, customer appointment scheduling, reporting, etc.? Will you, the franchisor, have remote and independent access to the franchisee’s systems? If so, it must be included.
Best Practice
We recommend that you have access and full transparency into your franchisee’s business operation from day one. Part of your value proposition is being able to compare locations and create benchmarks. Having access to each location’s computer system will allow you to make comparisons. If you don’t create that culture from day one, it will be challenging to change later.